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Top 3 Frequently Asked Questions

• When will my trees arrive?

  To be sure that your trees arrive in a strong and healthy condition, we ship bare root stock only when it is dormant in the fall and spring seasons. Trees are sent according to your local climate and this year's weather.

  Fall Shipping: We have to wait for a couple of hard frosts so the trees go dormant and can be shipped safely. Trees can be planted until the ground is frozen solid. Fall shipments are made between November 1 and December 10.

  Spring Shipping: Our trees can be planted during a broad range of weeks or months - from when the frost first leaves the ground through late spring. Spring shipments are made between February 26 and May 30. Please see our shipping schedule.

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• Where can I find my member number?

  Your member number can be found on your membership card or on the reply form of each Arbor Day Foundation mailing. You can find your member number just above your name and address. It begins with the number 8 and is a total of ten digits with hyphenation for easier reading (Example: 8xx-xxx-xxxx).

• What is your guarantee on tree seedlings?

  When you order trees from The Arbor Day Foundation, your order is guaranteed to arrive in a good, healthy condition or we’ll replace them at no charge. Your trees will be shipped at a suitable time for planting. Each tree and plant is guaranteed to grow, or we’ll replace it within one year of shipment.

  The Arbor Day Foundation is happy to provide a one-time refund or replacement per order under the following term and conditions:

  Our trees and shrubs are living things. They need planted at the correct depth, watered and cared for in a way that is favorable to the plant’s health, and protected from the elements and animals.

  We’re here to help, if you ever have any questions, please feel free to call or email us. We want to provide you with as many resources as possible to achieve successful planting and growth of your trees and shrubs.

  Detailed guide for tree health       Tree care video library       How to plant your trees
  

  However, to initiate your one-time free replacement or refund, please contact us toll free at 888-448-7337, or email [email protected] . The Arbor Day Foundation unfortunately cannot fulfill any refund or replacement requests without the proper images or documentation that supports the claim.

  Free items not included.

• Can I cancel my order?

  Once your order has been sent to our nursery location for processing, it cannot be cancelled. You can, however, refuse the order upon delivery. By doing so, you will be refunded the cost of the trees but not the $14.95 shipping. The only exception to this is if there is an error in the shipment (i.e., the wrong trees were shipped or the trees were dead on arrival).

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